FREE SHIPPING ON ORDERS OVER R1,000
R250 fixed fee for all orders under nationwide.
At Mobyfy we aim for same day, but no more than 24hr delivery. Any order received before 10:00 am on any business day (Monday - Friday excluding Bank Holidays) will be delivered within same day in Western Cape and typically the next working morning Nationwide (assuming the ordered items are all in stock).
Orders taken after 10:00 am will be processed and dispatched on the same day but delivered the following day in Western Cape and Nationwide. Any order made on a Friday after 15:30 pm will be processed and dispatched on the following Monday for delivery on Tuesday. If Monday is a bank holiday, the order will be dispatched on Tuesday for a Wednesday delivery.
Though every effort is made by Mobyfy & the couriers to achieve same day or 24hr delivery, the standard delivery charge does not guarantee this goal.
Mobyfy relies upon the services of a third party courier. There are unfortunately a few occasions when the couriers fail to perform the service that they are required to. Though this happens rarely, it does occur, and we cannot be held responsible for the late delivery of an item.
Who is our courier?
Mobyfy uses a multitude of local South African courier companies.
Tracking your parcel?
When your order is dispatched you will receive an email confirming your order is being delivered (AN EMAIL ADDRESS MUST BE SUPPLIED FOR THIS SERVICE). In most cases, the email will have a Tracking number. If you are worried about the whereabouts of your order, you will be able to view the status of your delivery by visiting the couriers website and entering your tracking number in the Tracking # box. Please follow the instructions on your email.
If you do not have a Tracking number on your email, please don't hesitate to give us a call on +27 (0)72 081 7756 the day after you expected to receive your parcel if you still have not received it. We will inquire as to the whereabouts of your parcel and advise you of our findings. Unfortunately, we may not be able to check on the status of these parcels on the day of expected delivery, but we will look into it and expect to get back to you on the following day.
Occasionally parcels are delayed due to poor addressing/sign posting. We may need to give the courier your telephone number in case they need to contact you regarding the delivery. This information will not be kept by or used by any other third party.
If your products have been damaged?
If the goods are damaged upon receipt please specify (any damage in the box of the parcel) that when you sign for the reception. Afterwards, please call us on Tel: +27 (0)72 081 7756 or email: email@example.com within 5 days of delivery. All returns are to be submitted to us using our returns page that can be found at https://mobyfy.co.za/index.php?route=account/return/add